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Return Policy


For any questions about your Pret a porter cosmetics products, send an email to costumerservice@pretaporteronline.com and our customer service team will reply within 48 hours, this time may be extended during holidays or after the launch of new products due to the high number of messages we can receive. Messages will be answered in the order in which they are received

How can I return an item?


All sales are final. Pret a Porter Cosmetics does not offer exchanges, returns, or refunds; Once the order has been shipped. Please consider that the skin tone and pigmentation of the product varies from person to person. In case of receiving an item with any factory damage, send us an email to pretaportermatriz@hotmail.com along with a photograph, you have two business days following the date of receipt of the products and we will provide you the best service attention. 

Changes will be made 48 hours after receiving your product there are no exchanges or returns on products purchased in promotion, lightning sales, special sales or purchases made during Black Friday. There are no changes or returns without a purchase receipt. (does not apply to open or used products.) we are in no way responsible for products returned lost in transit.